Customer Support

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REF: SX-26-015 CITY: Pristina PAY:500-700€

staffiX is a company specialized in the field of recruitment and selection of staff. We’re looking for a communicative and detail-oriented Customer Support to join our client’s Property Management Industry. Their main responsibility will be to communicate with clients, assist with bookings, respond to inquiries, and ensure a smooth and positive guest experience.

RESPONSIBILITIES:

Communicate with clients through different channels, providing information, confirming bookings, and assisting with requests
Manage guest supplies, cleaning materials and keep the inventory organized and stocked
Respond to inquiries in a timely and professional manner to ensure a smooth client experience
Coordinate check-in and check-out processes and support clients with any related questions
Monitor reservations and payments, ensuring all details are accurate and up to date
Coordinate with the internal team regarding apartment readiness, cleaning, and maintenance needs
Handle client concerns or issues professionally and work towards quick and effective solutions

QUALIFICATIONS and SKILLS:

Experience in reception, customer support, or housekeeping roles is considered an advantage
Excellent communication skills in English and Albanian, in both written and oral
Excellent knowledge of maintenance services
Strong organizational and time management skills, with the ability to multitask and solve problems effectively
Very good customer service and communication

OFFER:

Starting Salary of 500€ Net, after probation period 700€ Net
Working hours 08:30 to 16:30, Monday to Saturday
Phone number with its expenses
Opportunity to work in company that recognizes employee values
Work in an environment where you’ll have endless opportunities to learn and grow, with the possibility of covered trainings

APPLICATION:

Suitably qualified and skilled candidates wishing to become member of our team are invited to submit applications until 19.04.2026. Only shortlisted candidates will be contacted for an interview.

APPLY