What recruitment services does StaffiX offer in Kosovo?

StaffiX offers end-to-end recruitment services in Kosovo including candidate sourcing, CV screening, interviewing, reference checks, and placement. We work with companies across all sectors to find qualified professionals in Prishtina and throughout Kosovo.

What is staff leasing and how does it work in Kosovo?

Staff leasing (also called HR outsourcing or employer of record) means StaffiX formally employs workers on behalf of your company. We handle all contracts, payroll, social contributions, and Kosovo labor law compliance, while the workers carry out tasks for your business. This is ideal for international companies that want talent in Kosovo without establishing a local legal entity.

Does StaffiX work with international companies hiring in Kosovo?

Yes. StaffiX specialises in helping international companies build teams in Kosovo. Through our staff leasing and recruitment services, foreign businesses can access Kosovo's skilled workforce while we manage all local HR and legal compliance requirements.

What industries does StaffiX recruit for in Kosovo?

StaffiX has placed professionals across technology and ICT, retail, finance, professional services, consulting, and non-profit sectors in Kosovo. Our founder has deep experience in Kosovo's labor market across all major industries.

What HR training programs does StaffiX offer?

StaffiX offers professional training programs including Fundamentals of HR, Conflict Management, Customer Service and Sales, Office Administration Management, Motivation and Feedback, and Career Counseling. Programs are led by Shkumbin Ibraimi, a certified HR specialist with over 20 years of experience.

Operations and Customer Support Agent

3 hours ago

2 min read

REF: SX-26-018 CITY: Pristina PAY:600€

staffiX is a company specialized in the field of recruitment and selection of staff. We’re looking for a communicative and detail-oriented Operations and Customer Support Agent to join our client’s Hotel Management Industry. Their main responsibility will be to communicate with clients, assist with bookings, respond to inquiries, and ensure a smooth and positive guest experience.

RESPONSIBILITIES:

Communicate with clients through different channels, providing information, confirming bookings, and assisting with requests
Manage guest supplies, cleaning materials and keep the inventory organized and stocked
Respond to inquiries in a timely and professional manner to ensure a smooth client experience
Coordinate check-in and check-out processes and support clients with any related questions
Monitor reservations and payments, ensuring all details are accurate and up to date
Coordinate with the internal team regarding apartment readiness, cleaning, and maintenance needs
Collecting cash payments from apartment residents and maintaining accurate records of all transactions
Handle daily operational requests and address client concerns professionally, working to resolve issues quickly and effectively

QUALIFICATIONS and SKILLS:

Experience in reception, customer support, or housekeeping roles is considered an advantage
Excellent communication skills in English and Albanian, in both written and oral
Excellent knowledge of maintenance services
Strong organizational and time management skills, with the ability to multitask and solve problems effectively
Very good customer service and communication

OFFER:

Salary of 600€ Net
Working hours 14:30 to 22:30, from Friday to Tuesday (days off: Wednesday and Thursday)
Phone number with its expenses
Opportunity to work in company that recognizes employee values
Work in an environment where you’ll have endless opportunities to learn and grow, with the possibility of covered trainings

APPLICATION:

Suitably qualified and skilled candidates wishing to become member of our team are invited to submit applications until 11.10.2026. Only shortlisted candidates will be contacted for an interview.

APPLY